Terms and conditions

Terms and Conditions - Retreats

THANK YOU VERY MUCH FOR YOUR INTEREST IN MY RETREAT - 14TH/18TH JULY (OTTIGLIO MONFERRATO)

Before you make any bookings, please note the following T&C.
If you have any questions, feel free to get in touch at info@vanessamichielon.com.

Please read carefully these terms and conditions between you and Vanessa Michielon for all bookings. These terms and conditions apply equally to all participants of different nationalities. Your contract will be legislated by the justice of the United Kingdom.
Those who make their reservation must accept the following Terms and Conditions & Privacy Policy Personal Data Protection.

1. Booking & Confirmation
(A) The reservation will not be considered effective until we confirm via email that we have received the deposit set correctly.
(B) Within the months before your retreat date we will email you to receive your confirmation of attendance and other payments. If we do not receive your confirmation of attendance and/or payment at the time of our email correspondence, we assume you are cancelling your retreat attendance.
(C) Vanessa Michielon does not store any banking data or share personal customer information with third parties.

2. Payment
Vanessa Michielon must receive the exact amount stated on the booking form at the time of reservation, regardless of changes in currency, credit card processing fees, transfer fees, or third party charges at the time of booking.
The remaining payment for the retreat will be due by 30th April or 2 weeks after the deposit has been transferred if this is happening after 30th April. For bookings after 30th June, the investment has to be settled in one single payment.
We will contact you when we have received the deposit. In case you do not receive news from us, please contact us via email.

3. Accommodation and Room Occupancy (Solo Traveler)
Rooms are allocated on a first-come, first-served basis. If you book a shared (double occupancy) room but you are travelling alone, we will do our best to match you with another participant. If we are unable to find a suitable roommate, or if you decide not to share with the person proposed, you will be placed in a single occupancy room and the single room supplement will apply.

4. Your Travel Arrangements
All transport costs from home to our retreat venue are not included in the price.
Vanessa Michielon is not responsible for any consequence stemmed by cancellations or delays of any travel company you hire, or any irregularity in the documentation required for the trip. Transportation to and from the retreat venue are not included.

5. Travel Insurance
It is your responsibility to have travel insurance that covers any activity proposed in the retreat that you book as well as potential losses, cancellations, illness or damage and risks.
Vanessa Michielon informs you that you should bring the insurance policy in case of any emergency. We recommend that each trip member purchase individual travel insurance for their trip. It can be a minimal expense for the benefits it provides.
We highly suggest that you include the “cancel for any reason” option and a policy that includes medical coverage.
The best way to protect yourself from any unforeseen circumstance is to purchase trip insurance. Travel insurance can protect you in case: you cancel your participation in the retreat, retreat is cancelled due to weather, natural disaster, war, political upheaval, health crises, pandemics, or any other circumstance outside of our control, or if there are not enough participants to run the retreat, lost or delayed baggage medical expenses should you become ill or injured.
There are a variety of travel insurances, some of which include the option for a comprehensive “cancel for any reason” policy. If you have to cancel your participation in the retreat, your airfare, hotel, retreat costs, etc. can be covered in partial or full.
**Please note that many policies require that you secure coverage within 7-15 days after making your initial trip payment (i.e. your deposit payment) in order to add the "cancel for any reason" policy.
** It is your responsibility to choose a travel insurance carrier and educate yourself on their specific terms. Please do research to find what meets your needs best.

5.1 Your Health
(A) It will be only your responsibility to consult a doctor with knowledge of Yoga and Pilates to verify that you are in good health for all the physical activities you decide to participate in.
(B) We request that you inform us if you have any health problems before booking your place in our wellness and/or yoga retreat. If you do not inform us about your health problems, Vanessa Michielon holds the right to cancel your reservation and will not refund any compensation. If you have health problems that may be affected by the activities of retreat, Vanessa Michielon reserves the right to advise you not to participate in them, and you could be denied participation if we believe there may be a risk for your physical or psychological health.
(C) If you feel any discomfort, pain or injury during any of the activities of the yoga retreat, the activity must stop as soon as possible and you must inform Vanessa Michielon. If you continue with the activities and there are chances of further worsening of the injury, Vanessa Michielon reserves the right to deny your stay and participation in the retreat, without returning the money.

6. Cancellation by you.
You can cancel your reservation at any time in writing (info@vanessamichielon.com).

- If you cancel by 15th April, the balance will be refunded minus the deposit.
- If you cancel by 15th May, 50% of the balance minus the deposit will be issued.
- If you cancel after 15th May, no refund will be issued. However, you can pass your place to another person, who needs to contact us to finalise the booking. The change has to happen no later than 10 days before the start of the retreat.

Please note that there will be no refunds or discounts for arriving late, leaving early, flight cancellations, travel delays, or illness.
If you cancel your participation in a retreat for any reason, this 'Cancellation By You' policy will apply, with no exceptions.
We wish we could compensate people for unforeseen circumstances, but we have costs already incurred when reserving the accommodation and catering (which are not refundable) and admin fees.
We have designed our cancellation policy to be as compassionate as possible in the case that your plans change. To insure yourself further, we highly encourage you to purchase travel insurance. We do not assume international bank transfer costs or any transaction fees for any kind for cancellation.

7. Cancellation by Vanessa Michielon
We have never had to cancel an event or retreat for this reason, however, if we do cancel a retreat due to not enough participants, we will refund to you all deposits and payments you have paid.
We cannot however compensate you for airfare or travel costs incurred. In the unlikely event that we must cancel a retreat due to weather, natural disaster, war, political upheaval, health crises, pandemics, or any other circumstance outside of our control, we cannot guarantee any refunds however (as the venue will not offer refunds in the first place in this circumstances). This is why it is essential to have a comprehensive travel insurance in place in the unlikely event the retreat has to be cancelled.

8. Our liability to you
(A) Vanessa Michielon is responsible for ensuring that the retreats advertised on the website are carried out under a standard of high quality. In the event Vanessa Michielon is not able to deliver part of the wellness experiences because of illness or serious reasons, a trusted, highly qualified coach will be invited to teach the session(s) on her behalf.
(B) Vanessa Michielon does not accept any liability for cancellations, threat of war, or delays Changes Caused by war, terrorist actions or Threats industrial action, civil strife, closure of airports, technical problems to transport, natural disaster, staff cancellations, unforeseen Changes in your Circumstances, staff or other events beyond our control. To cover these risks, again, we highly recommend you purchase travel insurance.
(C) Vanessa Michielon is not responsible for any physical or psychological injury that you may have. You are responsible for the possible risks that you may have during any activities.
We are not responsible for any medical or psychological condition that you can develop during the retreat. We are not responsible for loss, damage or theft of personal belongings.
(D) Vanessa Michielon is not responsible for the behavior of individual members of the group or other users that share the room with you.

9. Group Bookings
When a booking is made on behalf of several individuals, the reservation made under the person signing on behalf of others is the responsible, being authorised by the other members. If any of the members canceled after 15th April, you will lose your deposit unless you find someone else to take that place.

10. Legal Disclaimer
The information contained in this site is for general information on matters of interest. Given the changing nature of the rules, regulations and laws and chance of electronic communication, there may be omissions or misunderstandings on the information contained in this site. In this respect, this information is given with the understanding that the authors can not offer advice or services.
Before taking any decision you should consult Vanessa Michielon first.
Although we have made every effort to ensure the reliability of this information, all information provided on this website is offered at computer level, with no guarantee of accuracy or timeliness of the results obtained from the use of this information without guarantee for a particular purpose. Never will Vanessa Michielon partners, agents or employees will be liable to you or any other person for decisions made in relation to the information provided on this site, as well as for any damage as a result of it.

DATA PROTECTION - Policy and Privacy Notice.

Personal Data Collected at the Time of Booking a Retreat
A certain amount of personal data is collected by Vanessa Michielon at the time of booking.
This is for the purposes of meeting Insurance criteria as well as for your health and safety.
Health information is also used to tailor sessions to suit your individual needs.
All information gathered through the online booking process is treated as confidential and will not be shared with a third party. We keep a record of each customer’s data and registrations for seven years after your last retreat with us.
If you wish to alter any of your data, review how it is used or wish to request its return to you, please contact Vanessa Michielon at info@vanessamichielon.com. Y
ou may, of course, decline to submit personally identifiable information to Vanessa Michielon, in which case Vanessa Michielon may not be able to provide certain services to you.

How I use your Contact Information
When booking either online you will be asked to sign a disclaimer. In doing so you are agreeing to your email and phone number being used by Vanessa Michielon to inform you of retreat changes, service updates directly relating to the service you have booked or to inform you for any retreat logistic or organisation.
You may, of course, decline to submit your phone number to Vanessa Michielon, which in some cases may mean that Vanessa Michielon is not be able to provide certain services to you.

Emergency Contact Information
Emergency Contact information is collected solely for use in an emergency, should Vanessa Michielon need to contact your next of kin or give this information to the emergency services. This is the only information that would be shared with a third party, and only in the context of an emergency.

Links to Other Web Sites
Vanessa Michielon is not responsible for the practices employed by websites linked to or from Vanessa Michielon, nor the information or content contained in them. Please remember that when you use a link to go from Vanessa Michielon to another website, our Privacy Notice is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our website, is subject to that website’s own rules and policies. Please read over those rules and policies before proceeding.

Changes to Our Privacy Notice
Vanessa Michielon may update this Privacy Notice from time to time, and so you should review this Notice periodically.
Changes to this Privacy Notice are effective when they are posted on this page. If you have any questions about this Privacy Notice, the practices of this site, or your dealings with this website, please contact our admin at info@vanessamichielon.com.

Your Rights
Data Protection Law means that you have extensive rights regarding the collection, storage and use of your data. Under the GDPR (General Data Protection Regulation) you have the following rights as an individual regarding your data:
The right to be informed
The right of access
The right to rectification
The right to erasure
The right to restrict processing
The right to data portability
The right to object

Rights in relation to automated decision making and profiling
If you would like to find out more about these rights, or if you would like to report a breach of them then you can contact the ICO (Information Commissioners Office) https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

Who we are
Our website address is: www.vanessamichielon.com.