We understand that privacy and the security of your personal information is extremely important. This privacy notice explains how Vanessa Michielon (the “Company”, “we”, “us” or “our”), as a data controller, may collect, use, share and protect information that we obtain about you directly or indirectly in accordance with applicable data privacy laws. Where you use our services, or your personal data is processed in connection with such services, and we control the purpose for which such personal data is processed, we will be the data controller of such information.
What data we collect about you
Personal data means any information capable of identifying an individual. It does not include anonymised data. We process certain types of personal data about you as follows:
- Contact Data includes your billing address, delivery address and email address.
- Identity Data includes your first name, maiden name, last name, username.
- Marketing and Communications Data includes your preferences in receiving marketing communications from us and your communication preferences.
- Profile Data includes your username and password, purchases or orders, your interests, preferences, feedback and survey responses.
- Technical Data includes your login data, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.
- Transaction Data includes details about payments between us and other details of purchases made by you.
- Usage Data includes information about how you use our website, products and services.
Payment information is never taken by us or transferred to us either through our website or otherwise. Our employees and contractors never have access to it. At the point of payment, you are transferred to a secure page on the website of Stripe (www.stripe.com). That page may be branded to look like a page on our website, but it is not controlled by us. As with all payments, your subscription payment information is never taken by us or transferred to us either through our website or otherwise.
How we collect your personal data
We collect data about you through a variety of different methods including:
Direct Interactions: You provide data by filling in forms on our site (or otherwise) or by communicating with us by post, phone, email or otherwise, including when you: order our products or services; create an account on our site; interact in our ‘members only‘ Community on the website; subscribe to our service or publications; request resources or marketing be sent to you; enter a competition, prize draw, promotion or survey; or give us feedback.
We Collect Technical Data from the following parties: Analytics providers such as Google based outside the EU; Search information providers such as Google based outside the EU; Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as Stripe based outside the EU; Identity and Contact Data from publicly available sources such as Royal Mail and the Electoral Register based inside the EU.
How we use your personal data
We will only use your personal data when legally permitted. The most common uses of your personal data are: Where we need to perform the contract between us. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. Where we need to comply with a legal or regulatory obligation. Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email. You have the right to withdraw consent to marketing at any time by emailing us at email@example.com.
Purposes for processing your personal data
Set out below is a description of the ways we intend to use your personal data and the legal grounds on which we will process such data. We have also explained what our legitimate interests are where relevant. We may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data.
Marketing Communications You will receive marketing communications from us if you have: Requested information from us or purchased goods or services from us; or If you provided us with your details when you entered a competition or registered for a promotion or free resources or services; and In each case, where you have opted in to continue receiving that marketing. We will get your express opt-in consent before we share your personal data with any third party for their marketing purposes. You can ask us to stop sending you marketing messages at any time by: following the opt-out links on any marketing message sent to you; or emailing us at firstname.lastname@example.org at any time. Where you opt out of receiving our marketing communications, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.
Change of Purpose We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for a purpose unrelated to the purpose for which we collected the data, we will notify you and we will explain the legal ground of processing. We may process your personal data without your knowledge or consent where this is required or permitted by law.
Disclosures of your personal data
We may have to share your personal data with the parties set out below: Service providers who provide IT and system administration services. Professional advisers, business partners, suppliers and subcontractors including lawyers, bankers, auditors and insurers and other consultants who provide services such as consultancy, banking, legal, insurance and accounting services. HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.
Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria. Some of our third parties service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA. Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is implemented: We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission; or Where we use certain service providers, we use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or If none of the above safeguards are available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. By law we have to keep basic information about our customers (including Contact, Identity and Transaction Data) for six years after they cease being customers for tax purposes. In some circumstances you can ask us to delete your data: see below for further information. In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to: request access to your personal data; request correction of your personal data; request erasure of your personal data; object to processing of your personal data; request restriction of processing your personal data; request transfer of your personal data; and withdraw consent. If you wish to exercise any of the rights set out above, please email us at email@example.com. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit. Occasionally links will be affiliate links but we do not share any of your data with other companies whether we are affiliated or not.
By providing us with your data, you warrant to us that you are over 16 years of age.
Changes to our privacy notice
Any changes we make to our privacy notice in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy notice.